{"id":109993,"date":"2017-07-18T09:13:30","date_gmt":"2017-07-18T07:13:30","guid":{"rendered":"https:\/\/www.ifun.de\/?p=109993"},"modified":"2017-07-18T09:13:30","modified_gmt":"2017-07-18T07:13:30","slug":"apple-entwickler-koennen-support-personal-einstellen","status":"publish","type":"post","link":"https:\/\/www.ifun.de\/apple-entwickler-koennen-support-personal-einstellen-109993\/","title":{"rendered":"Apple: Entwickler k\u00f6nnen Support-Personal einstellen"},"content":{"rendered":"<p>Mit einer kleinen \u00c4nderung am Entwickler-Portal <a href=\"https:\/\/itunesconnect.apple.com\/\">iTunes Connect<\/a> d\u00fcrfte Cupertino das Leben zahlreichen iOS-Programmierer deutlich vereinfacht haben. Fortan k\u00f6nnen im App Store vertretene Developer Support-Personen f\u00fcr ihren Account anlegen, die sich um das Beantworten von App Store Rezensionen und die initiale Kontaktaufnahme hilfesuchender Nutzer k\u00fcmmern. <\/p>\n<p><a href=\"https:\/\/images.ifun.de\/wp-content\/uploads\/2014\/10\/connect-500.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/images.ifun.de\/wp-content\/uploads\/2014\/10\/connect-500.jpg\" alt=\"\" width=\"500\" height=\"257\" class=\"aligncenter size-full wp-image-67755\" srcset=\"https:\/\/images.ifun.de\/wp-content\/uploads\/2014\/10\/connect-500.jpg 500w, https:\/\/images.ifun.de\/wp-content\/uploads\/2014\/10\/connect-500-300x154.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p>Die dazu eingef\u00fchrte &#8222;Customer Support Role&#8220; bietet den entscheidenen Vorteil, dass Entwickler ihre Support-Mitarbeiter nicht mehr mit mehr Rechten als unbedingt n\u00f6tig ausstatten m\u00fcssen, sondern spezifische Support-Accounts anlegen k\u00f6nnen, die ausschlie\u00dflich Zugriff auf Rezensionen und Co. haben. <\/p>\n<p>In der Notiz zur neuen iTunes Connect-Funktion <a href=\"https:\/\/developer.apple.com\/news\/?id=07172017b\">erkl\u00e4rt<\/a> Apple: <\/p>\n<blockquote><p>Now you can give the customer support experts in your organization the ability to respond to customer reviews on the App Store with the new Customer Support role in iTunes Connect. Users with the Admin or Customer Support role have the ability to respond to customer reviews.<\/p><\/blockquote>\n<p>Die komplette Beschreibung der neuen Support-Accounts kann <a href=\"https:\/\/itunespartner.apple.com\/en\/apps\/news\/96430785\">hier eingesehen<\/a> werden. <\/p>\n","protected":false},"excerpt":{"rendered":"<a href=\"https:\/\/www.ifun.de\/apple-entwickler-koennen-support-personal-einstellen-109993\/\"><img decoding=\"async\" width=\"150\" src=\"https:\/\/images.ifun.de\/wp-content\/uploads\/2014\/10\/connect-500.jpg\" class=\"alignright wp-post-image tfe\" alt=\"\" title=\"\" \/><\/a><p>Mit einer kleinen \u00c4nderung am Entwickler-Portal iTunes Connect d\u00fcrfte Cupertino das Leben zahlreichen iOS-Programmierer deutlich vereinfacht haben. Fortan k\u00f6nnen im App Store vertretene Developer Support-Personen f\u00fcr ihren Account anlegen, die sich um das Beantworten von App Store Rezensionen und die initiale Kontaktaufnahme hilfesuchender Nutzer k\u00fcmmern. Die dazu eingef\u00fchrte &#8222;Customer Support Role&#8220; bietet den entscheidenen Vorteil, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[4736,4738,2261,161],"class_list":["post-109993","post","type-post","status-publish","format-standard","hentry","category-entwickler","tag-apple","tag-entwickler","tag-itunes-connect","tag-support"],"acf":[],"aioseo_notices":[],"featured_image":["https:\/\/images.ifun.de\/wp-content\/uploads\/2016\/09\/entwickler.jpg"],"subheadline":["In iTunes Connect"],"rest_api_enabler":{"featured_image":"https:\/\/images.ifun.de\/wp-content\/uploads\/2016\/09\/entwickler.jpg","subheadline":"In iTunes Connect"},"_links":{"self":[{"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/posts\/109993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/comments?post=109993"}],"version-history":[{"count":1,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/posts\/109993\/revisions"}],"predecessor-version":[{"id":109994,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/posts\/109993\/revisions\/109994"}],"wp:attachment":[{"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/media?parent=109993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/categories?post=109993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ifun.de\/apiv2\/wp\/v2\/tags?post=109993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}